Certify e-commerce fraud, counterfeit products and fake marketplaces with EU and international legal validity
When an e-commerce transaction proves fraudulent, you receive counterfeit or completely fake products, a seller disappears without delivering merchandise or the product is totally different from the listing, it is fundamental to forensically certify the evidence before it disappears, is modified, or becomes contestable. With forensic e-commerce fraud certification, fraudulent transactions, fake products, deceptive listings and content are acquired through verifiable technical methodologies and transformed into an opposable, intact, and timestamped evidentiary package, compliant with the legal requirements of the European and international regulatory framework.
We certify content on any marketplace: Amazon, eBay, Etsy, AliExpress, Vinted, Poshmark, Mercari, Depop, Facebook Marketplace, Shopify stores and any e-commerce platform. The service can be performed remotely for clients in any European and non-European country, preserving forensic integrity and evidentiary value.
Why Screenshots of E-commerce Transactions Are Not Enough
- A screenshot of a listing, transaction or marketplace message is easily manipulable and is regularly contested in court as technically weak evidence.
- Listings disappear rapidly: fraudulent sellers deleting accounts after scam, platforms removing reported listings, descriptions modified retroactively.
- Without a documented process of forensic acquisition with transaction ID, metadata, timestamp, seller/buyer User ID and digital chain of custody, the irrefutable proof for disputes, chargebacks or legal action is missing.
- Screenshots do not include essential technical elements: seller history, hidden then deleted feedback, payment metadata, shipping tracking, complete communications.
Types of Certifiable E-commerce Content
🛍️ Listing and Product Description Certification
- Fraudulent listings: false or deceptive product descriptions (e.g., “authentic” but is counterfeit);
- Deceptive photos: stock images or stolen from other sellers not matching actual product;
- False technical specifications: declared characteristics (dimensions, materials, features) not corresponding;
- Bait pricing: displayed prices different from those actually applied at checkout;
- Condition misrepresentation: “new” but arrives used/damaged;
- Seller ID and seller information: complete profile, feedback score, sales history.
Platforms: Amazon, eBay, Etsy, AliExpress, Vinted, Poshmark, Mercari, Depop, Facebook Marketplace.
💬 Marketplace Messages and Communications Certification
- Amazon/eBay messages: communications with seller via internal platform messaging system;
- Vinted/Poshmark/Mercari chat: complete conversations with fraudulent sellers/buyers;
- External emails: off-platform communications to bypass protections (red flag scam);
- Written agreements: delivery promises, agreed specifications, return/refund conditions;
- Threats/extortion: blackmail negative reviews, extra money demands;
- Message timestamps: complete chronology with exact times to demonstrate timeline;
- User ID: unique seller/buyer identifiers for traceability.
Use cases: seller disappeared after payment, agreements not respected, threats for negative reviews, payment requests outside platform.
💳 Transaction and Payment Certification
- Amazon/eBay orders: complete order details (Order ID, amount, date, product ordered vs received);
- PayPal receipts: transactions with unique ID, seller email, payment description;
- Credit card payments: bank statements with merchant description for chargeback;
- Shipping tracking: tracking codes, delivery status, proof of delivery (or absence);
- Denied refunds: refund requests unjustly rejected by platform;
- Double charges: duplicate payments for same order;
- Currency and exchange: currency conversions applied differently than displayed.
Use cases: PayPal disputes, credit card chargebacks, Amazon A-Z controversies, eBay buyer protection claims.
📦 Missing Deliveries and Non-Conforming Products Certification
- Package never arrived: tracking showing missing delivery despite seller claiming otherwise;
- Counterfeit product: received fake instead of authentic (bags, shoes, electronics, pharmaceuticals);
- Damaged/defective product: photos and description of received product vs listing;
- Completely different product: received item totally different from order;
- Missing parts: incomplete packaging, absent accessories;
- Empty box: package delivered but empty or with equivalent weight objects;
- Photographic/video evidence: unboxing documentation, defects, counterfeit labels.
Use cases: “empty box” scams, Chinese counterfeit products, bait-and-switch (different product), defective electronics.
⭐ Fake Product Reviews Certification (e-commerce focus)
- Incentivized reviews: fake 5-star reviews in exchange for free products/discounts;
- Competitor review bombing: massive 1-star reviews from fake accounts to damage competitors;
- Purchased reviews: services selling positive review packages;
- False verified reviews: “Verified Purchase” badge on fake reviews (hacked accounts);
- Suspicious patterns: 50 5-star reviews all on same day from new accounts;
- Reviewer history: profile writing only positive reviews for same seller.
Platforms: Amazon reviews, eBay feedback, Etsy reviews, AliExpress ratings.
🏪 Seller Account and History Certification
- Complete seller profile: store name, Seller ID, country of origin, registration date;
- Feedback score: percentage positive/negative feedback, total transaction number;
- Negative reviews: patterns of similar complaints from other buyers;
- Product sales history: product catalog, prices over time;
- Legal information: tax ID, business name (when visible);
- Red flags: account created days ago, zero feedback, suspicious products.
Use cases: verify seller reliability before expensive purchase, document serial fraudulent sellers, evidence for platform reporting.
Request a Quote
We will immediately provide the technical modality, execution timeframes, and detailed cost estimate for e-commerce/marketplace certification. Rapid intervention available for urgent cases (expiring disputes, imminent chargebacks).
Certification by Specific Marketplace
📦 Amazon
We certify transactions, messages, product listings, reviews, A-Z disputes. Acquired elements:
- Order ID and complete order details;
- Product listing with ASIN, description, photos, specifications;
- Messages with seller via Amazon Messaging;
- Shipping tracking and delivery status;
- Seller profile with feedback score and history;
- Product reviews (authentic vs fake);
- A-Z disputes and Amazon decisions;
- Amazon Account screenshots with order history.
Typical use cases: counterfeit products (bags, electronics), empty box, missing delivery, disappeared third-party seller, massive fake reviews.
🔨 eBay
We certify auctions, Buy It Now, messages, feedback, PayPal disputes. Acquired elements:
- Item number and complete listing;
- Auction/bid history;
- eBay messages with seller/buyer;
- Seller feedback score and negative reviews;
- Linked PayPal transaction;
- Tracking and proof of delivery;
- eBay Money Back Guarantee disputes;
- Seller profile with permanent User ID.
Typical use cases: auction fraud (shill bidding), product never arrived, seller hidden negative feedback, counterfeit items.
🎨 Etsy
We certify handmade/vintage products, shop messages, reviews, disputes. Acquired elements:
- Listing ID and handmade product description;
- Photos listing product vs received;
- Etsy conversations with seller;
- Shop profile and sales history;
- Shop reviews (authentic vs incentivized);
- Declared return/refund policies;
- Order details and tracking;
- Etsy Cases and resolutions.
Typical use cases: “handmade” product but is Chinese mass-produced, deceptive photos, materials different from described, denied returns.
🇨🇳 AliExpress
We certify orders, disputes, seller messages, tracking. Acquired elements:
- Order number and product details;
- Photos listing vs received product;
- Chat with seller (translations);
- Cainiao/4PX tracking and delivery times;
- Open disputes and AliExpress resolutions;
- Store rating and feedback;
- Buyer Protection status;
- Mobile app + desktop screenshots.
Typical use cases: completely different product, poor quality, missing delivery, uncooperative seller, unjustly closed disputes.
👕 Vinted / Poshmark / Mercari / Depop
We certify C2C (consumer to consumer) sales, chat, listings. Acquired elements:
- Complete listing with photos and description;
- Complete in-app chat with seller/buyer;
- Agreements on price, delivery methods, conditions;
- User profile and sales/purchase history;
- Received reviews/feedback;
- Shipping tracking (when available);
- In-app or external payments (PayPal, Venmo, transfers);
- Photographic evidence of received product.
Typical use cases: seller disappeared after payment, fake/counterfeit product, conditions different from described, “triangulation” scams (you receive empty package).
🛒 Facebook Marketplace
We certify listings, Messenger chat, local transactions. Acquired elements:
- Complete Facebook Marketplace listing;
- Messenger conversations with seller/buyer;
- Facebook seller profile with Profile ID;
- Listing location and delivery area;
- Written agreements on price and conditions;
- Payment evidence (PayPal screenshots, Venmo, transfers);
- Photos received product vs listing;
- Seller listing history (scam patterns).
Typical use cases: car/motorcycle scams, electronics never delivered, advance payment and seller disappearance, fake profiles.
Technical Analysis to Prove E-commerce Fraud
🔍 User ID / Seller ID Permanent Verification
The platform’s unique Seller ID or User ID is the key element for:
- Tracking serial fraudulent sellers: even if they change store name, ID remains unchanged;
- Linking multiple accounts: same scammer opening new accounts after suspensions;
- Requesting data from platforms: Amazon/eBay provide seller data to authorities via Seller ID;
- Demonstrating fraud patterns: negative feedback history, disputes, closed accounts.
📊 Seller Feedback and Review Analysis
Seller history analysis reveals:
- Identical complaint patterns: 10 buyers complaining “package never arrived” = red flag;
- Hidden negative feedback: removed by platform but still visible in cache/archive;
- Suspicious new accounts: 0 feedback, created 5 days ago, selling iPhone at half price;
- Sudden pattern change: seller for years sells books, suddenly expensive electronics;
- Manipulated feedback score: 99% positive but hides hundreds of negatives.
🌍 Geolocation and Tracking Anomalies
Tracking and geolocation analysis identifies:
- Fake tracking: valid tracking number but for different package/destination;
- Impossible geolocation: “USA” seller but Chinese registration IP;
- Falsified proof of delivery: not your signature, delivery to different address;
- Impossible delivery times: shipped today from China, delivered tomorrow;
- Hidden merchandise origin: declared “Made in USA” but tracking shows China origin.
💳 Transaction and Payment Flow Analysis
Transaction analysis demonstrates:
- Unique Transaction IDs: PayPal/card link → marketplace order;
- Double charges: paid twice for same Order ID;
- Suspicious merchant name: you pay “Amazon seller” but merchant is “HK Trading Ltd”;
- Abnormal currency conversions: hidden fees, inflated exchange rates;
- Partial refunds: promised full refund, received only 30%;
- Chargeback timeline: demonstrate promptness of refund request.
European Legal Framework: eIDAS, e-Commerce Directive and Consumer Protection
To make e-commerce fraud evidence solid and opposable at European and international level, we rely on the main regulatory references:
- eIDAS Regulation (EU) No. 910/2014: the qualified time stamp is essential when the seller claims “I already refunded” or “the listing didn’t say that”;
- e-Commerce Directive 2000/31/EC: marketplace information obligations, platform liability;
- Consumer Rights Directive 2011/83/EU: 14-day withdrawal right, mandatory pre-contractual information;
- Geo-blocking Regulation (EU) 2018/302: prohibition of cross-border purchase discrimination;
- Cryptographic Integrity (SHA-256 hash): digital fingerprints of listings, messages, transactions;
- FEDIS Declaration: The FEDIS makes the certification admissible in courts of the EU, USA, UK, Canada, Australia.
Case Law and Recognition
⚖️ European Level
The Court of Justice of the European Union (CJEU) has recognized full evidentiary value to forensic e-commerce certifications for fraud and counterfeit products.
The European Court of Human Rights (ECtHR) has confirmed that platforms have obligations to remove manifestly fraudulent content and buyer protection.
🌍 International Standards
- ISO/IEC 27037:2012 – guidelines for preservation of digital evidence;
- ISO/IEC 27050 – e-discovery standard;
- RFC 3161 and ETSI EN 319 422 – standards for time stamping;
- PCI-DSS – payment card transaction data security standard;
- NIST Cybersecurity Framework – digital forensics guidelines.
Operational Modalities: E-commerce Certification
Certification Process
- Case identification: client provides transaction details (Order ID, listing link, message screenshots) and describes the fraud/problem;
- Complete forensic acquisition:
- Complete product listing (photos, description, specifications, price);
- Seller ID / User ID permanent of the seller;
- Platform messages with timestamp and User ID of interlocutor;
- Order details (Order ID, amount, date, status);
- Shipping tracking and proof of delivery (or absence);
- Seller profile with feedback score and history;
- Linked PayPal/card transactions;
- Multiple screenshots (desktop + mobile + app) high resolution;
- HTML source code of pages;
- Fraud pattern analysis (upon request): seller history analysis for suspicious patterns, linking with other accounts, tracking verification;
- Comparative documentation: listing vs received product comparison, promises vs reality;
- Dispute support: provision of certified evidence for PayPal disputes, card chargebacks, Amazon A-Z, eBay Money Back.
What You Receive After Certification: The “Lawyer-Ready” Evidentiary Package
- Certified PDF Report with:
- High-resolution screenshots of listing, messages, transactions;
- Seller ID / User ID of the seller (permanent identifier);
- Order ID, unique Transaction IDs;
- Complete message history with timestamp;
- Shipping tracking and delivery statuses;
- Seller profile with feedback and history;
- HTML Source Code of marketplace pages;
- Extracted Files: listing product images, PDF receipts, transaction screenshots with individual hashes;
- Fraud Pattern Analysis (if requested): document with red flags, seller patterns, links to other accounts;
- Comparative Documentation: side-by-side listing vs received product, promises vs reality;
- Cryptographic Fingerprints (SHA-256 hash) of the complete package as provided by the FEDIS protocol;
- Qualified Time Stamp compliant with eIDAS/RFC 3161;
- Forensic Technical Report: methodology applied, chain of custody, technical analyses;
- Dispute Templates (optional): pre-filled drafts for PayPal disputes, Amazon A-Z, chargeback with attached evidence;
- eIDAS Qualified Electronic Signature + jurisdiction-specific signature upon request.
- Certified PDF Report with:
GDPR Compliance and Personal Data Protection
E-commerce transactions contain personal data (buyer, seller, payment data). We manage everything in full compliance with GDPR (EU 2016/679), applying data minimization, purpose limitation (rights defense in disputes/litigation), technical security, access traceability and limited retention.
The acquisition of marketplace transactions, listings and communications to document fraud/breaches constitutes a legitimate interest (Art. 6, par. 1, let. f GDPR) for protection of one’s own rights. Sensitive payment data (complete card numbers) masked leaving only last 4 digits. Upon request, redaction of non-essential data for court filing.
When to Activate E-commerce Certification
- if you paid but did not receive merchandise and the seller does not respond/has disappeared;
- if you received counterfeit/fake product instead of declared authentic;
- if the product is completely different from the listing (bait-and-switch);
- if you received empty, damaged package or with weight objects;
- if the seller denies refund despite 14-day withdrawal right;
- if you must open PayPal dispute or credit card chargeback with solid evidence;
- if you must contest unfavorable Amazon/eBay decision with forensic evidence;
- if you are a seller victim of buyer fraud (dishonest buyer requesting unjust refund);
- if you must file a complaint for fraud with certified evidence;
- if you operate in international contexts and need evidence compliant with European/extra-European standards;
- if evidence is at risk of imminent disappearance (seller account suspended, listings deleted).
Request a Quote
We will immediately provide the optimal technical modality, execution timeframes and detailed cost estimate for e-commerce certification. Urgent intervention available for expiring disputes (PayPal 180 days, chargeback 120 days). Discounts for multiple order/transaction certification.
Technical Note: E-commerce certification is performed on publicly accessible content (listings, seller profiles) or via mandated access to your own buyer account (messages, orders, transactions). Seller ID/User ID is acquirable for most marketplaces. For urgent disputes with tight deadlines, we offer 24-48h express service. During the quote phase, we precisely indicate what is technically acquirable, timeframes and support for dispute resolution.
Perché è importante certificare il contenuto di una pagina internet?
1) I contenuti online possono scomparire o essere alterati rapidamente. Senza certificazione, si rischia di perdere l’opportunità di utilizzare legalmente tale prova.
2) Gli screenshot non sono affidabili: possono essere facilmente manipolati con strumenti semplici, rendendoli inammissibili in tribunale. L’avvocato della controparte può semplicemente contestarne la validità e lo screenshot verrà respinto come prova non valida.
La nostra certificazione dimostra legalmente che una prova esisteva in una data specifica e garantisce che il contenuto non sia stato manomesso.
